You Have Free Wishes

Date: Wednesday, October 29, 2008 ¤ Filed under: Marketing ¤ Comments: Respond »

Do you wish that you could get anyone to do whatever you want? You can. You can get anyone to do whatever you want as long as you give them something of great value at no expense to them. Free is a powerful word, a magical idea.

LinkedIn users invest heavily in the success of LinkedIn. They view and respond to ads, buy premium services, maintain profiles, answer questions, promote LinkedIn on business cards and in e-mail messages, and invite colleagues to make LinkedIn a part of their professional lives. In return, users get a platform for self-promotion, job hunting, recruiting, networking, and staying connected with colleagues.

Applications, or what you might call widgets, were recently introduced. These widgets include Reading List by Amazon, which allows users to share what books they’re reading and what books they’ve read. They can even recommend books to other professionals! Sounds great, right? All this for free? Well, the catch is that every recommendation is linked to the Amazon.com online store — and LinkedIn appends a referral code to every link. LinkedIn receives a cut of every sale made on the basis of user recommendations.

Remember what I said about free? Nobody even blinks. No double takes either. In fact, users even believe they owe LinkedIn for providing them something of great value with no price tag attached. This behavior can be related to the finding that generosity, even if only perceived as such, breeds both guilt and motivation to buy out of responsibility, or a sense of duty to pay back a favor. “Oh, sure! Go ahead! You’re welcome to profit from my work, my network, and my influence as long as I don’t have to pay $19.95 per month.”

Appearances are deceiving. Simply because there’s no price does not mean that there’s no cost. But who am I kidding? Although I know the game and although I’m familiar with the tactics, I can’t say that I’ve never subscribed to a dozen free magazines I’ll never read…

Capitalist Philanthropy

Date: Friday, October 24, 2008 ¤ Filed under: Business ¤ Comments: Respond »

Capitalist philanthropy — the phrase is almost a heresy, pitting greedy pigs and their code of sins against honest paupers and their labors of love. With a hint of good versus evil and a touch of ugly, the concept, being not without controversy, is practically alien to everyday life. How could such a thing exist, especially in a time when the corporate scandals at Enron and Arthur Andersen still linger in recent memory? How could McDonald’s and Halliburton even be considered humanitarian, when one makes the world fat and the other gets fat off the world? How could the line between doing business and doing good possibly be blurred?

Be more like a for-profit. […] What does that phrase mean? We should put all white men on our board? We should measure the impact of our company in dollars only? We should spend millions of dollars on a Superbowl ad with monkeys in it to get our brand out there? … [W]hen they say to me, “I’d like you to behave more like a for-profit,” I’d like to say to them, “I’d like you to behave more like an ATM with legs.” — Nancy Lublin, chief executive officer at Do Something, in her keynote for Craigslist Foundation’s 2007 New York Tri-State Nonprofit Boot Camp.

In the world of charities, commerce is the enemy. Many people in this line of work have adopted an us-versus-them “we have a mission but they have a bottom line” orientation, a sort of nationalism for promoting human welfare. This culture is illustrated in the literature written to educate readers about nonprofit management. Thomas Wolf, chief executive officer at Wolf Brown and author of Managing a Nonprofit Organization in the Twenty-First Century, asserts that “[a]n essential difference between profit and nonprofit organizations centers on the concept of mission. The ultimate mission of the profit-making entity is to earn money for its owners.”

Bridging the divide between commercial and noncommercial attitudes first requires understanding three critical issues: the consequence of noblesse oblige as a motivation to act; the effects of volunteerism on managing for the mission; and the business language barrier.

In ancient Rome, the people were segregated into two distinct classes: patricians and plebeians. Patricians, whose noble ancestry granted them special privileges, were sensitive to their duty to the plebeians. The old French word noblesse oblige describes this principle, now popularly understood as “with great power comes great responsibility.” In today’s largely classless society, people are free to embrace that noble duty as either volunteers or philanthropists. While positions of social responsibility serve to motivate acts of kindness and compassion, noblesse oblige as a driver of good behavior effectively asserts that other activities are less important and ignoble.

Over 75 million people living in the United States received no pay for work they performed in 2007, according to the U.S. Bureau of Labor Statistics. They were volunteers, people who contribute their time and energy and resources to noncommercial organizations and expect only progress in return. Many such organizations, however, treat volunteerism as their business strategy, relying exclusively on free labor to advance their missions. These organizations achieve too little and thus fail to meaningfully recognize volunteers for their participation.

A quick “thank you” and a pat on the back are hardly sufficient to invigorate people to continue volunteering, indicated by the unsurprising fact that the number of volunteers in the U.S. has declined every year since 2005. Volunteers are burning out, their commitment siphoned by mismanagement and misuse. As a result, increasingly more organizations are receiving increasingly less active, engaged support from volunteers, which only strengthens the attitude among organizational leaders that their work is more noble because they work to realize great visions without much help or compensation. Furthermore, leaders are facing the growing problems of demonstrating and funding progress, often resulting in significant changes to the missions of their organizations. The taste is bitter.

Adding fuel to the fire, commercial and noncommercial organizations communicate in different languages. All organizations are formed in furtherance of the interests of people. Organizations are established for various social benefits, such as to

  • fulfill familial obligations, such as the survival and growth of children;
  • satisfy the economic needs and wants of individuals, such as the need of food and the wants of entertainment and information;
  • further the shared interests of a community, such as the development of knowledge, professional expertise, and trade skills;
  • advance causes relevant to large bodies of people, such the worldwide eradication of polio or the legal defense of the poor; and
  • facilitate communication and collaboration between organizations and individuals, such as public agencies.

All organizations are fundamentally humanitarian. The differences between these organizations are largely operational and sometimes legal, but often scale matters most to the perception of why these organizations exist. Whereas the family serves the least number of people, a government will serve the most. The reach of an organization, however, does not correlate with impact. A small organization can produce as much or more value for a community than a large organization. Where the relationship between scale and impact is of concern, how an organization serves constituents is vital to what an organization achieves.

Unlike charitable organizations, such as the Salvation Army or a local animal shelter, commercial enterprises exist to fulfill the economic demands of individuals. Contrary to popular opinion, businesses do not exist merely for profit or equity. Peter F. Drucker, the premier business thinker of the century, once wrote, “Profit is not the primary goal but rather an essential condition for the company’s continued existence. Other responsibilities, e.g., to employees and society, exist to support the company’s continued ability to carry out its primary purpose.”

In addition to the role of profit in sustaining corporations, the requirement of profit is a result of governmental regulation. Public agencies provide unique advantages to organizations that incorporate and operate in certain ways. Indeed, some organizations that would normally have been incorporated as nonprofit corporations and exempted from taxes were instead incorporated as taxable ventures. Profit is required for certain corporations to continue operating because profit is a powerful incentive that drives people to organize and provide social value.

Capitalist philanthropy describes the current environment, suggesting that the distinction between for-profit and not-for-profit is a fantasy. Invented to protect the faint of heart, the distinction has proven useful for only advocacy reasons. Society needs corporations to work together, to form healthy and fruitful partnerships for the betterment of mankind. Perhaps through understanding what keeps the two sectors separated, people on both sides of the fence can assume responsibility for establishing connections.

Capitalist philanthropy. Almost a heresy.

Fairness vs. Equality

Date: Thursday, October 23, 2008 ¤ Filed under: Justice ¤ Comments: Respond »

Most conceptions of fairness are childish, so said Richard Lavoie in his 1989 How Difficult Can This Be? workshop.

Lavoie explained that fairness does not mean providing everyone an equal amount of something, such as instruction or resources. Fairness means providing individuals what they need. Speaking to parents of learning-disabled children, he proved his point: [Sandra] falls from her chair and has seizures. I’m qualified to assist, but accommodating to her special needs would be unfair to the rest of the class?

Although I’m not learning-disabled, throughout my formal education, from kindergarten into college, I have heard educators repeat the same refrain time and time again — “that wouldn’t be fair to the other students.”

  • In seventh grade, I wrote an essay while misunderstanding the instructions and criteria. The instructor told me that he would not permit me to rewrite the essay to conform to the instructions and to satisfy the criteria because “that wouldn’t be fair to the other students.”
  • In college, I had a mathematics professor whose exams required far more time to complete them than the time allotted. He prohibited retesting, believing that would be unfair to those who completed the exams within the allotted time.

I have argued that education is not a race. In a race, every runner has an equal distance to run. A race is inherently competitive. Runners come from different backgrounds, they have different coaches and training, and they have different attitudes about the race. They are given equal distances to run to clearly set each runner apart. Races are always unfair because each runner is not given what he needs to win.

Timed examinations and such other devices treat education in these competitive terms, that students are somehow racing each other to the finish line. Sure, there are friendly competitions for higher scores, which incentivize those students with competitive spirits. Yes, there is competition within an educational institution’s system of rules and procedures (e.g., admissions.) In the classroom, however, each student is there to learn for their sake, to obtain a degree for themselves, and to further their self-interests.

If you want to be fair, help people to the extent that they are able to get where they need to be. Fight for fairness. Fight equality.

Mii Like Wii

Date: Thursday, October 23, 2008 ¤ Filed under: Naming ¤ Comments: Respond »

From an online professional forum:

The Wii is an awful name.

Wii for an entertainment platform is no more awful than Yahoo! for a search engine, Google for an online ad agency, Twitter for a microblogging service, and Alltop for a blog directory. Wii, however, is arguably more potent than many of those names.

  • Wii is playful. You can do things with Wii that you can’t do with International Business Machines. “Would you like to play with my Wii?” The derivative is great, too. “Touch Mii.” There’re also “Wii win” and “I’m just a Wii lad.”
  • Wii is happy. You can’t help but smile when you say Wii aloud. Smiling does have a psychological/physiological effect. Do you smile when you say American Institute of Certified Public Accountants? How about The Institute of Internal Auditors? I didn’t think so.
  • Wii is eye-catching. The only other word with the letters “ii” that you might see in a shop window is Hawaii. Subconsciously, you can bet that there’s some association going on there. Who doesn’t want to go to Hawaii, right?
  • Wii is one-of-a-kind. Xbox 360 says, “I’m too sexy for my chassis.” PlayStation 3 says, “For the third time, I am the one-and-only total home entertainment center!” Wii says, “Unlike everyone else, I’m not a sequel!”

There are more reasons why Wii is not an awful name. Wii is an absurd name though. And that’s okay.

PS. “IBM. UBM. We all BM for IBM.” But that’s not nearly as cool (in certain circles.)

Don’t Touch My Axe

Date: Tuesday, October 21, 2008 ¤ Filed under: Music ¤ Comments: Respond »

I also found a concept tune in my archives yesterday.

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A blend of Spanish and Celtic, perhaps? I wrote this tune three years ago, in 2005. I have since forgotten how to play this melody exactly as recorded. That’s one of the reasons I don’t like recording. Once I lay down a track, I tend to not look back. I move on.

While that might help with my development as an artist, I would love to remember my own music.

I forced myself to recall the fingerings and the specific energy (read: emotions) I need to play this tune though. Yes, for me, being a musician is much like being an actor. Sometimes you have to “find your character.” My reproduction, however, differs from the version on record. I guess that’s why I originally labelled this recording a concept track. Enjoy!

Turn Your Volume Down

Date: Monday, October 20, 2008 ¤ Filed under: Music ¤ Comments: Respond »

No, seriously, turn your volume down. You’re in for a bumpy ride.

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Here’s a little something that’s a bit older.

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I’d love to say that I’m not a rock, blues, or whatever guitarist, that I’m just a Celtic guitarist who dabbles in other genres. But I’d probably be lying. Every now and then, I’ll post a tune or two. I’ll even make an effort to record. (I don’t like recording.)

Death, Destruction, and Marketing

Date: Saturday, October 11, 2008 ¤ Filed under: Marketing ¤ Comments: Respond »

Guy Kawasaki, the entrepreneurial humorist, recently spent 26 hours aboard the USS John C. Stennis. While his post contains “over 130 posts and 5 videos” — and I highly recommend you read the entire thing, too — one of the comments on the article struck me as, well, odd.

It would be very easy for this thread to rip the military, because Guy’s readers most likely … [a]re technology and marketing gurus, and not really into guns, loud noises, nuke power, Ducatis, weapons systems, and Republicans.

First, what are guns, Ducatis, and weapon systems? Technologies. What produces loud noises and nuclear power? Technology. Who spends a lot of money on these technologies? Republicans.

Second, I’d say that most marketers, regardless of whether they’re gurus, are attracted to guns, loud noises, nuclear power, Ducatis, weapons systems, and… become Republicans whenever their clients need them to be. Just like mercenaries. Why?

  • We compare customers to targets, methods to tactics, tools to weapons, and campaigns to, well, campaigns.
  • We aim to crush, kill, or eliminate the competition.
  • We liken ourselves to Rambo-like heroes fighting the good fight with guerilla marketing.
  • We even liken ourselves to revolutionaries who use whatever means necessary with viral marketing.

Marketers are clearly obsessed with battle and war, but you can’t really blame us: we’re bastards.

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